The Right (And Wrong) Way to Answer Phone Calls for Your Business

Hundreds of people have come through my YouTube channel and watched my videos and scheduled calls with me and talked to me on the phone. One thing I’ve noticed after speaking to so many of you is that a lot of you do not answer the phone the right way.

Now, here’s what I’m talking about. When somebody calls you and they’re trying to reach a business and you just pick up the phone and you’re like, “Hello??”, that doesn’t come off very professional. What you want to do is at a bare minimum let people know who they’ve reached.

When people call me I say, “Hello this is Chuck”, and that way I let them know who they’ve reached. Otherwise, you have to ask, “hello is this Jason?”, or whatever. And I just have realized that after calling so many of you, if you answer the phone and you don’t tell me who I’m talking to then I have to ask. It just makes the conversation a little weird.

If I’m calling a business, then I expect somebody to answer the phone as a business. Or if I’m calling a specific person but I’ve never called them before I expect them to let me know that I’ve called the right person.

So, if you carry a phone with you and this is your business line and you have potential customers or other companies, vendors, whatever calling you, just make sure that you introduce yourself when you answer your phone. Otherwise, people are going to think they got the wrong number and that’s not good for your business.

Share this video:

Find out how we get leads for contractors

This is What Your Inbox Should Look Like

If you want us to do the same for you, take a look at our Foundational Marketing System

The Reason Why I Created Adapt Digital Solutions

I started learning online marketing out of necessity. My own career was at stake and I didn’t want to wait around for someone else to find us more customers. I taught myself web design and advertising and slowly figured out how to get the phone ringing on a consistent basis.

Over the years I’ve honed my approach and settled on a fundamental strategy that guarantees results. How? Because it’s simple and basic. Business is about providing valuable products and services to people and I believe marketing is just an extension of that. When people find us online, they want to work with us. They are looking for any reason not to hire us, so all we have to do is make sure they don’t find any!

We are a small company with a hard-working, dedicated staff that produces awesome results for every single client we work with. Honesty and integrity come first and we always leave our customers better off than when they found us.

Don't Be Shy, Let's Talk About Your Business

Don’t be afraid to send us a message and ask us a question, we are here if you need any advice before you make a decision. Just send us a message and we will respond to you as soon as we are available. We were all at a point where we didn’t know much and we understand how valuable it would’ve been to just ask a question to someone with years of experience.

Let me save you some time with a short video on how local service companies get leads online.